First time user, have a test setup running. Every time I send a file from the control to the software I get an application error. "An unhandled exception occurred". I am using the direct to TCP option on a Haas machine. Remo is opening the to send program and then crashes. help?
By: Support
Posted on: May 11 2016 at 07:38:59 PM
Do you mean that you're sending the request (runner) file from the haas to RemoDNC. Remo is opening the requested file ready to send and then immediately throwing that error?
What version of RemoDNC is it? The version would be something like 5.0.?? It's that last pair of numbers i need.
By: Mark H
Posted on: May 11 2016 at 08:38:40 PM
Version is 5.0.62 (FWIV)
you have the sequence exactly right. it throws that error and no file is sent back. I have installed on 2 PC's with the exact same error on both.
By: Support
Posted on: May 12 2016 at 01:59:18 PM
Please download again. It should then be 5.0.63
Let me know if that problem has gone.
By: Mark H
Posted on: May 12 2016 at 06:22:48 PM
Looks like you fixed the problem!
New problem - when I send a runner for a program, it grabs the file and sends it no problem but leaves an error on the log: "file/program name not found in data". I'm guessing I have a bad setting somewhere?
By: Mark H
Posted on: May 13 2016 at 02:10:21 PM
Update - problem resolved by choosing auto instead of Haas for mode.
I sent a large file back and forth with no problems once I set to auto. I think we are ok, I will keep testing and check back with updates.
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